Store Policy
Customer Care
At Elemental Living, we believe that exceptional customer care is the heart of a meaningful shopping experience. Our goal is to provide you with beautiful, handcrafted pieces that inspire comfort, creativity, and connection in your home.
We are committed to:
• Timely & Thoughtful Communication – We aim to respond to all inquiries within 1–2 business days. Whether you have a question about a product, order status, or custom request, we’re here to help.
• Quality Assurance – Each piece is made with care, using high-quality, sustainable materials. Minor variations may occur due to the handmade nature of our products, this adds to their unique charm.
• Secure Checkout & Privacy – Your personal information is protected and will never be shared. Our site uses encrypted payment systems to ensure a safe and smooth transaction.
• Satisfaction Matters – If you’re not fully satisfied with your order, please reach out within 7 days of receiving your item. We’ll do our best to make it right, whether through a return, exchange, or store credit (see full Return Policy).
• Custom Orders – Custom and made-to-order pieces are final sale, but we will work closely with you during the design process to ensure it aligns with your vision.
Privacy & Safety
At Elemental Living, your trust means everything to us. We are committed to protecting your privacy and ensuring a safe, secure shopping experience from start to finish.
Information We Collect
When you browse or make a purchase on our site, we may collect personal information such as your name, email address, shipping details, and payment method. This information is used solely to process your order and provide you with a smooth and personalized experience.
How Your Information Is Used
We use your information to:
• Fulfill and ship your orders
• Communicate with you about your purchase or inquiries
• Share updates or special offers (only if you've subscribed to our mailing list)
• Improve our services and website experience
Data Protection
All transactions are processed through a secure, encrypted payment gateway. We do not store or have access to your full credit card information. Our site complies with industry-standard data protection practices to safeguard your personal details.
Third-Party Services
We never sell or share your personal data with third parties for marketing purposes. However, we may use trusted third-party services (such as payment processors or shipping carriers) solely to complete your order.
Your Consent
By using our site, you agree to our privacy and safety practices. You may opt out of our mailing list at any time, and you’re welcome to reach out with any questions or concerns.
Wholesale Inquiries
Wholesale Inquiries
We’re thrilled you're interested in bringing Elemental Living (EL) into your store! Our handcrafted home décor and textile pieces are designed with intention, using natural materials, earthy tones, and refined artistry to create a calming, elevated atmosphere in any space. If your boutique or retail space aligns with our aesthetic-sophisticated, nature-inspired, and wellness-focused, we’d love to connect.
We offer wholesale partnerships to select retailers who share our values and commitment to quality. To inquire about pricing, minimum order quantities, lead times, and custom collaboration opportunities, please contact us directly at connect@elementalliving.art. We'd love to learn more about your shop and how we can support you in offering meaningful, artisanal pieces to your customers!
Payment Methods
- Credit / Debit Cards
- PAYPAL/ VENMO
- Offline Payments
- Other